Effective Date
13 Dec, 2016
Last Updated
28 May, 2019
Introduction
FOXENA TECHNOLOGIES (OPC) PRIVATE LIMITED (“Foxena”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our SaaS-based CRM & ERP solution Connex, including any of our websites, mobile apps, APIs, and related services (collectively, the “Services”).
1. Information We Collect
A. Personal Information
This includes:
– Full Name
– Email address
– Phone number
– Company name and business details
– Billing and payment details
– IP address
– Any contact details you voluntarily provide
B. Usage Data
We collect analytics and interaction logs such as:
– Logins, session times, and navigation behavior
– Device and browser information
– Pages visited and actions taken
– Crash reports and error logs
C. Client/End-User Data
As part of using Connex, you may input customer, client, or team member data. We consider this data confidential and treat it as such under our Data Processing Agreement (DPA).
2. How We Use Your Information
We use your data to:
– Provide and operate Connex and its features
– Manage your account and subscription
– Improve system performance, reliability, and usability
– Provide customer support and technical assistance
– Send transactional and administrative communications
– Send product updates, marketing emails (opt-in only), or surveys
– Enforce our Terms of Service and prevent abuse
3. Legal Basis for Processing (Under GDPR)
If you are located in the EU or UK, we process your personal data under one or more of the following legal bases:
– Performance of a contract
– Consent
– Legal obligation
– Legitimate interests
4. Data Sharing and Disclosure
We do not sell your data. We may share your data with:
– Third-party service providers
– Legal authorities
– Affiliates or partners (only with your consent or during M&A)
5. Data Retention
We retain your data for as long as necessary to:
– Provide services under your subscription
– Fulfill legal obligations
– Maintain service logs
You may request data deletion upon termination, subject to applicable legal obligations.
6. Data Security
We implement industry-standard technical and organizational measures including:
– Encrypted storage and transmission
– Role-based access
– Regular security audits
– Backup strategy
7. International Data Transfers
Your data may be processed in jurisdictions outside your location. We ensure such transfers comply with appropriate safeguards.
8. Your Rights
Under GDPR and applicable laws, you can:
– Access your data
– Correct/update it
– Request deletion
– Object or restrict processing
– Withdraw consent
– Export your data
To do so, email: [email protected]
9. Cookies and Tracking Technologies
We use cookies and similar technologies for session management, analytics, and personalization. You can manage preferences via your browser.
10. Children’s Privacy
Connex is not intended for users under 16. We do not knowingly collect data from children. Such data will be deleted upon discovery.
11. Changes to This Policy
We may update this Privacy Policy. We will notify users via email or in-app messages if material changes are made.
12. Contact Us
FOXENA TECHNOLOGIES (OPC) PRIVATE LIMITED
CIN: U72900KA2019OPC124733
7th Floor, Fairway Business Park,
Embassy Golf Links, behind Dell Road,
Domlur, Bengaluru – 560071, Karnataka, India
Phone: +91 7028591666
Email: [email protected]
13. GDPR Integration
Our system includes GDPR tools that allow users to:
– Request access to data collected
– Request deletion or anonymization of personal data
These requests can be initiated via the platform or by contacting: [email protected]
