Effective Date
13 Dec, 2016
1. Acceptance of Terms
By accessing or using Connex, a SaaS-based CRM & ERP platform by Foxena Technologies Private Limited (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions. If you do not agree, you may not use our services.
2. Description of Service
Connex provides a comprehensive suite of tools for CRM, ERP, team collaboration, customer engagement, and automation, targeted towards freelancers, agencies, and businesses.
3. User Eligibility
You must be at least 18 years old or of legal age in your jurisdiction to enter into a binding agreement to use Connex. You represent and warrant that you have the right and authority to enter into these Terms.
4. Account Registration
To use Connex, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
5. Subscription and Payment
Connex is offered under various pricing plans. Payment terms, billing cycles, and renewal policies are described at the time of purchase. You authorize us to charge your payment method as agreed upon subscription.
6. Free Trials and Discounts
We may offer free trials or promotional discounts. Foxena reserves the right to change or terminate these offers at any time without prior notice.
7. License and Restrictions
We grant you a limited, non-exclusive, non-transferable license to use Connex solely for your internal business purposes. You agree not to:
– Reverse engineer or copy the service
– Use it for illegal or unauthorized purposes
– Infringe upon our intellectual property rights
8. User Responsibilities
You agree to:
– Provide accurate data
– Comply with all applicable laws
– Avoid uploading malicious code or data
– Avoid interfering with system performance
9. Data Ownership and Privacy
You retain ownership of your data. We do not claim rights over your business content. For how we handle data, refer to our Privacy Policy.
10. GDPR and Data Subject Rights
Connex supports GDPR features, allowing data access, correction, and deletion on user or customer request. Contact [email protected] for GDPR-related support.
11. Availability and Uptime
While we strive to provide 99.9% uptime, we do not guarantee uninterrupted access. Scheduled maintenance or unforeseen issues may cause temporary outages.
12. Support Services
Support is available through our helpdesk, email, or phone during standard business hours. Extended support is available under premium plans.
13. Modifications to Service
We may update or discontinue features without prior notice. Major changes will be communicated in advance via email or dashboard notification.
14. Termination
You may terminate your subscription at any time. We reserve the right to suspend or terminate your account for violation of these Terms or applicable laws.
15. Refund and Cancellation
Refunds are subject to our Cancellation/Refund Policy. Generally, we do not offer refunds for partial usage periods.
16. Limitation of Liability
To the maximum extent permitted by law, Foxena will not be liable for any indirect, incidental, or consequential damages arising from the use of Connex.
17. Indemnification
You agree to indemnify, defend, and hold harmless Foxena and its affiliates from any claim or demand arising from your use of the Services or your violation of these Terms.
18. Intellectual Property
All content, branding, logos, and technology used in Connex remain the intellectual property of Foxena Technologies Private Limited.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.
20. Entire Agreement
These Terms constitute the entire agreement between you and Foxena regarding the use of Connex and supersede all prior agreements.
21. Contact
FOXENA TECHNOLOGIES (OPC) PRIVATE LIMITED
CIN: U72900KA2019OPC124733
7th Floor, Fairway Business Park,
Embassy Golf Links, behind Dell Road,
Domlur, Bengaluru – 560071, Karnataka, India
Phone: +91 7028591666
Email: [email protected]
